Privacy Policy

This privacy policy applies between you, the User of this Website and, the owner and provider of this Website. takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

1. Definitions and interpretation

Data collectively, all information that you submit to Key2clean via the Website. This definition incorporates, where applicable,the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679; we or us;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you Any third party that accesses the Website and is not either
(i) employed by and acting in the course of their employment, or
(ii) engaged as a consultant or otherwise providing services to and accessing the Website in connection with the provision of such services.
Website The Website that you are accessing,,and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice-versa.
  2. references to sub-clauses, clauses, schedules or appendices are to sub- clauses, clauses, schedules or appendices of this privacy policy.
  3. a reference to a person included firms, companies, government entities, trusts and partnerships.
  4. "including" is understood to mean "including without limitation".
  5. reference to any statutory provision includes any modification or amendment of it
  6. the headings and sub-headings do not form part of this privacy notice.

2. Scope of this Privacy Policy

2.1. This privacy policy applies only to the actions of and Users with respect to this Website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

2.2. For purposes of the applicable Data Protection Regulations, Key2clean is the “data controller”. This means that Key2clean determines the purposes for which, and the manner in which, your Data is processed.

3. Data Collected and its use

3.1. We may collect the following Data, which includes personal Data, from you:

Type of Personal Information Details Source
Contact Name, address, email address, telephone number, mobile number. Website, application form.
Employment Previous roles worked in, employer’s details, date of employment, work references. application forms.
Education/Training Information on schools/colleges/university attended and qualifications and grades gained. application forms.
Professional Qualifications Details of any professional qualification. application forms.
Personal qualities/skills/character Information about your personal qualities, skills and character enable us to make judgements on your suitability for our platform. application forms.
Criminal Convictions/Offences Unspent criminal convictions Spent Convictions (where more enhanced DBS check is required) Website, application form and DBS checks.
Identity Evidence of ID confirmed by production of copies of documents, usually 2 from list; Passport or photo driving licence, other photo ID, birth certificate.
Proof of address; utility bill, bank/building society statement, council tax bill Photograph (whether digital or not).
application forms.
Right to work checks Your confirmation of whether you have a right to work and basis of such right; evidence of ability to work legally in the UK; copy of passport or 2 documents from Home Office list of documents and physical sight of passport required to comply with defence requirement, visa, permit. Application form
Service communications Letters, emails, telephone calls, texts and other means of digital communications issued by us or received by us in the course of the delivery of services.
Special categories of data Health information, equal opportunities. Application form
Financial, tax and social security information Bank details, credit and debit card details, date of birth and any other information required t be maintained with HMRC. Website, application form, service communication
Technical information IP address Website
Usage data Information on how you navigate our website. Website

3.2. We must have a legal basis to process your personal information. The legal bases we rely upon to offer our services to you are:

  1. Where we have a legitimate interest (LI)
  2. To comply with a legal obligation that we have (Legal Opportunities)
  3. To fulfil a contractual obligation that we have with you (Contract Necessity)
  4. You consent to our processing (Consent)

4. Who we will share Data with

We may share your Data with the following groups of people:

  1. Our employees, agents’ professional advisors and other third-party agencies to enable us to allocate the appropriate cleaner to each customer who has made an online booking; in each case this will be in accordance with this privacy policy.
  2. Any authority; which may include but is not limited to law enforcement and fraud prevention agencies, HM Revenue & Customs, local and central government departments and other statutory regulators.
  3. Any third-party agency that we may use from to time to carry out checks such as Disclosure and Barring Service (DBS) and credit reference agencies.
  4. Any relevant trade body.

5. Keeping data secure

5.1. We will use technical and organisational measures to safeguard your data, for example:

  1. Access to your account is controlled by a unique username and password.
  2. Data is stored on secure servers and based within the EU.
  3. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when this technology is in use).
  4. Internal access to your data is limited to those who need access to it to perform their duties.

5.2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your data, please let us know immediately by contacting us via the

5.3. If you would like detailed information from Get Safe Online on how to protect your information, computers and devices against fraud, identity theft, viruses and other online threats, please visit . Get Safe Online is supported by HM Government and leading businesses.

6. Data retention

6.1. You have the following rights in relation to your data:

  1. Right to access – the right to request: (i) copies of the information we hold about you at any time; (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
  3. Right to erase – the right to request that we delete or remove your data from our systems.
  4. Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it.
  5. Right to data portability – the right to request that we move, copy or transfer your data.
  6. Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

6.1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via

6.2. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority, in the UK the details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website:

6.2. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

7. Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

9. Cookies

9.1 This Website may place and access certain Cookies on your computer. Key2clean uses Cookies to improve your experience of using the Website and to improve our range of services. Key2clean has carefully chosen these Cookies and has taken steps to ensure that your privacy is always protected and respected.

9.2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

9.3. Before the Website places Cookies on your computer, you will be presented with a message requesting your consent to set these Cookies. By giving your consent to the placing of Cookies, you are enabling Key2clean to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

9.4. This Website may place the following Cookies:

Type of Cookie Purpose
Strictly necessary cookies These are cookie that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

9.5. You can find a list of the Cookies that we use in the Cookies Schedule.

9.6. You can choose to enable or disable Cookies in your internet browser.By default, most internet browsers accept Cookies, but this can be changed. For further details please consult the help menu in your internet browser.

9.7. You can choose to delete Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently, including but not limited to, personalisation settings.

9.8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

9.9. For more information on cookies in general, including how to disable them, please refer to You will also find information here on how to delete cookies from your computer.

10. General

10.1 You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

10.2. If any court or competent authority finds that any provision of this privacy notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

10.3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.

10.4. This Agreement will be governed by and interpreted according to the Law of England and Wales. All disputes arising under this Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

11. Changes to this privacy policy

Key2clean reserves the right to change this privacy policy as we deem Necessary from time to time or as may be requires by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy upon your first use of the Website following the alterations. You may contact Key2clean by email at

12. Attribution

This privacy policy was created using a document from Rocket Lawyer ( on 20 February 2020 with additions and amendments made independently on 27 June 2020.

13. Cookie Schedule

Below is a list of the Cookies that we use. We have tried to ensure that this is complete and up to date. If you think we have missed cookie or there is any discrepancy, please let us know.

We use the following strictly necessary cookies:

Description of Cookie Purpose
We use this session cookie to remember you and maintain your session whilst you are using our website. To remind customers of previous service